Placement, Payment & Refund Policies

Draft — under review. These policies are a working draft and have not yet been finalised or legally reviewed. The exact terms that apply to you will be confirmed in writing before you pay anything.

1. Our role and placement service

Your People in Bali helps international students find suitable internship opportunities in Bali and prepare for their experience on the island.

We act as the placement and support service connecting students with potential host companies. We help you explore opportunities, communicate your preferences, and navigate the placement process.

The host company is responsible for its own workplace, supervision, working arrangements, day-to-day instructions and decisions about the internship. The specific responsibilities of Your People in Bali and the host company are set out in the agreements that apply to your placement.

We remain available to give reasonable placement-related support and guidance. We do not control every decision a host company makes, and we cannot guarantee that every workplace experience will be the same.

2. What our service includes

Every student chooses one of two packages: the Basic Package (€250) or the All-Inclusive Package (€500). Both are our internship placement service.

The Basic Package includes an introductory call about your goals, help finding an internship that matches your interests, experience and preferences, sharing interview opportunities, support through the placement process, the Bali Guide and access to the Your People in Bali community, as described on the Packages page.

The All-Inclusive Package includes everything in the Basic Package, plus our personal assistance arranging your internship visa, airport pickup, motorcycle rental and accommodation, and, if you want it, international insurance and an Indonesian driving licence. The services themselves are not part of the package price (see section 3).

We also help you find information and guidance about life in Bali, including:

Accommodation options
Transport and motorcycle rental options
Visa information and coordination with a visa-support agency
SIM cards and eSIMs
Driving licence information
Community group chats
Local activities, events, trips and opportunities to meet other interns

Guidance, introductions and coordination are not the same as providing a service ourselves. When we arrange a service with a third-party provider, that provider delivers it, and we cannot guarantee its availability, quality or outcome.

3. Optional services and third-party costs

Accommodation, transport, visa-related services, driving licences, insurance, tickets, events, activities and other third-party products or services are not included in the price of either package (€250 Basic or €500 All-Inclusive) unless we explicitly tell you otherwise in writing. With the All-Inclusive Package, our assistance arranging them is included; the services themselves are still paid separately.

When you ask us to arrange an optional service, it works like this:

You request the service through Your People in Bali.
We confirm the applicable quote and payment instructions before you decide.
If you go ahead, you pay the agreed price for the service: either through Your People in Bali, who then pays the provider, or directly to the provider, as confirmed in your quote.
We coordinate with the provider so they can deliver the service.

There is no separate Your People in Bali coordination fee for optional services: you pay the agreed price for the service itself.

Prices shown on our website are indicative; your quote is confirmed before you proceed. Provider availability, eligibility, the provider's own terms and any service-specific requirements still apply, including the provider's cancellation terms. Nothing is booked until we have confirmed it with you.

The amount you pay for an optional service is separate from your package price (Basic: €250, paid as €100 + €150; All-Inclusive: €500, paid as €200 + €300), and we will always show the two separately.

You are free to choose other providers

You don't have to buy any optional service through Your People in Bali, and you are never locked in. You can choose another provider or arrange your own accommodation, transport or other services at any time, even if we helped you find the first one. Choosing another provider yourself costs nothing extra from us.

Accommodation re-search fee: €50, once. Your first accommodation, confirmed through Your People in Bali, follows the terms you agreed for it. If you later ask us to find and arrange a different property, a one-time €50 fee applies for that additional search, paid before the new search begins. If we find a suitable alternative, the €50 is kept for the re-search service. If we can't, we keep €25 for the search effort and refund €25 within 14 calendar days. You pay the fee only once: any later accommodation searches (a third or fourth property) are free. It does not apply if you find and arrange another place yourself. The €50 is a fee for our search service; it is not rent, an accommodation deposit, a monthly fee, a moving fee or a cancellation fee.

There is no Your People in Bali re-search fee for motorcycles, visas or other services. For example, if you rent an ADV and would rather have an NMAX, or want to explore a different visa-service provider, message us and we will help find another suitable option where possible, at no extra Your People in Bali fee. We can't guarantee one will be available, and the providers' own costs, cancellation terms, any outstanding rental obligations, visa fees and other third-party charges still apply.

Decided, awaiting legal review: Accommodation re-search fee (owner decision, October 2026): €50, paid once and before the new search begins; kept if a suitable alternative is found; if not, €25 is kept and €25 refunded within 14 calendar days. Remove this note after legal review.

Needs review: Coordination fee: resolved (owner decision, October 2026): there is no separate Your People in Bali coordination fee, and students pay the agreed price either through Your People in Bali or directly to the provider. Still to confirm: how cancellations are handled once a payment has been passed to the provider (see "Optional services" in section 6).

See the All-Inclusive Package for the services we can help with.

4. Package prices and payment terms

The two packages have separate prices and payment terms.

Basic Package

The Basic Package costs €250 in total, paid in two parts:

Apply — free. Submitting an application costs nothing and is not a payment or a commitment.
Initial deposit: €100. Due when you confirm you want to go ahead with the placement service. We send you the payment details at that point.
Placement search. We work on securing a suitable internship for you.
Final payment: €150. Due after your placement has been confirmed and the relevant internship contract has been signed.

All-Inclusive Package

The All-Inclusive Package costs €500 in total, paid in two parts:

Apply — free. Submitting an application costs nothing and is not a payment or a commitment.
Initial deposit: €200. Due when you confirm you want to go ahead. It starts your All-Inclusive placement search. We send you the payment details at that point.
Placement search. We work on securing a suitable internship for you.
Remaining balance: €300. Due only once your internship has been confirmed and the relevant internship contract has been signed.

The placement timeline, one-month review and refund policy below are the same for both packages. A deposit can be refunded only in the circumstances described in the refund policy.

Paying in Indonesian rupiah

Our prices are in euros, but online payments through our payment provider, Midtrans, are charged in Indonesian rupiah (IDR). We convert using the European Central Bank reference rate plus a 2% conversion margin, and round to the nearest whole rupiah. Before you pay, you see the reference rate and its date, the margin, the rate used, the euro amount and the exact rupiah amount, which stays fixed for 30 minutes. Your bank or card provider may charge its own fees.

Needs review: Confirm the accepted payment methods and who pays any bank or transfer fees.

5. Placement timeline and one-month review

This timeline is the same for the Basic and All-Inclusive packages.

Apply for free and have an introductory conversation with us.
Pay your deposit (€100 for the Basic Package, €200 for the All-Inclusive Package) when you choose to proceed; we then begin the placement search.
The initial search period is up to one month from when your deposit is received. During this time we work to identify suitable opportunities and share interview opportunities with you. Finding your placement within this first month is our aim, not a guarantee: timing depends on your preferences, qualifications and availability, and on demand from host companies.
If no placement has been found by the end of the first month, we contact you and you choose: stop the search and receive a refund of your full deposit (€100 for Basic, €200 for All-Inclusive), processed within 14 calendar days, or continue searching for one additional month. The additional month extends your original placement search; it is not a new application.
If you chose the extra month and no placement has been found by its end, your full deposit (€100 for Basic, €200 for All-Inclusive) is refunded within 14 calendar days.

We will never extend the search without your agreement. If you choose to continue, we will record your decision in writing and confirm the new end date.

Needs review: Confirm when the one-month period starts (deposit received, or a completed intake call?) and what counts as a "suitable" placement. (Refund timing resolved, owner decision, October 2026: within 14 calendar days.)

6. Refund policy

The exact conditions of the placement guarantee and refund process are explained to you before you pay. The same rules apply to the Basic and All-Inclusive packages. In summary:

When your deposit is refunded

Your full placement deposit is refunded if:

Option A: we have not found you an internship by the end of the first month and you choose to stop the search; or
Option B: you chose to continue for one additional month and we still have not found you an internship by the end of that month.

The full deposit is €100 for the Basic Package and €200 for the All-Inclusive Package. Refunds are processed within 14 calendar days. See section 5.

Decided, awaiting legal review: Refunds (owner decisions, October 2026): the full deposit, €100 for Basic and €200 for All-Inclusive, processed within 14 calendar days. Remove this note after legal review.

When the placement fee is not refunded

The placement fee pays for the agreed placement-search service. It is not refunded whenever your plans change. In particular, you are not entitled to a refund of the placement fee because:

you stop taking part in the process early;
you find another internship yourself, or decide to pursue another opportunity;
we have found you an internship within the search period and you change your mind or decide not to go ahead;
you start your internship and then leave or end it early (for example, you complete two months of a six-month internship and choose to leave); or
you are unhappy with a placement after the placement service has been delivered.

This is subject to applicable law and to any specific written agreement that must legally be honoured. Nothing in this policy limits any rights you have under applicable consumer-protection law.

If you decide to stop early

If you decide to stop before the agreed search period ends, please tell us in writing. Stopping early does not entitle you to a refund of the placement fee (see above).

Decided, awaiting legal review: Stopping early (owner decision, October 2026): stopping early does not entitle the student to a refund of the placement fee, subject to applicable law and any specific written agreement. Remove this note once the wording has had legal review.

After you accept a placement

Once you accept a suitable placement, sign the relevant contract and pay the remaining balance (€150 for Basic, €300 for All-Inclusive), the placement service has been delivered according to the agreed process. A later change of mind does not by itself entitle you to a refund.

If a placement ends because of your conduct

If you are dismissed or your placement ends because of your own misconduct, a breach of the host company's rules or a breach of the agreement you signed with the host, Your People in Bali is not responsible for your conduct or for the host company's disciplinary decision, and we cannot guarantee that a host company will keep you. This does not entitle you to a refund of the placement fee or to compensation from Your People in Bali.

Finding a replacement internship

If you have started an internship and later lose or leave that placement, you are welcome to ask us about finding another internship. The original placement fee is not refunded because the placement ended.

20% off a new placement for returning students. If we agree to help you find another internship, the new placement package is 20% off, paid 40% as a deposit and 60% as the balance:

Basic: €200 instead of €250: €80 deposit, €120 balance.
All-Inclusive: €400 instead of €500: €160 deposit, €240 balance.

The balance is due once your new internship is confirmed and the internship contract is signed, unless a written agreement says otherwise. The same one-month search and full-deposit refund apply, using the discounted deposit (€80 or €160), refunded within 14 calendar days. This is a new placement service, which you agree to before it begins. The discount applies to the new package price only: it is not a refund or credit for your original package, it does not apply to optional services or third-party costs, and a new placement is not guaranteed.

Decided, awaiting legal review: Replacement placements (owner decisions, October 2026): 20% off the new package (€200 Basic / €400 All-Inclusive), paid 40/60 (€80 + €120 / €160 + €240), with the same one-month search and full-deposit refund within 14 calendar days. This replaces the original note "Decide the amount of any new placement fee". Remove this note after legal review.

Optional services

Optional services are separate from the placement package. Once a payment has reached the provider (whether through us or directly), cancellations and refunds follow that provider's own policy. We will tell you the relevant terms before you pay.

Needs review: Decide what happens if a student cancels an optional service before Your People in Bali has paid the provider (for example, a full refund) so it can be stated here.

Purchases you make directly with other providers (for example tickets or activities you book yourself) are subject to those providers' cancellation and refund policies.

7. Contracts and responsibilities

Depending on the host company's and your university's requirements, your placement may involve a contract from the host company, a placement agreement from Your People in Bali, university documentation, or more than one of these. Not every student receives the same contract — we confirm the relevant documents for each placement.

Your People in Bali supports you through the placement process and gives guidance. As an intern, you are responsible for:

understanding and following your agreements, including the contract or agreement you sign with the host;
complying with the host company's reasonable workplace rules, policies and instructions;
behaving professionally; and
raising concerns promptly.

If problems come up, we can offer reasonable guidance and support, but we cannot guarantee a particular outcome or override a host company's decisions. We do not control the host company's disciplinary decisions and cannot guarantee that a host will keep you. If a placement ends because of your own conduct, see section 6. This does not limit any responsibility that cannot be excluded under applicable law.

Needs review: Prepare the Your People in Bali placement agreement these policies refer to, and check that both documents say the same thing.

8. Visas and immigration

You must obtain and keep the correct visa or immigration authorisation for your activities in Indonesia. A tourist visa does not permit you to do an internship.

Before starting your internship, please check the requirements that apply to you with the relevant Indonesian authorities or a qualified immigration professional.

We can help you access information and coordinate with a visa-support agency, but this does not guarantee approval, and Your People in Bali does not give legal immigration advice. You remain responsible for making sure your travel and internship arrangements meet the applicable requirements.

9. Support, communication and complaints

If you need advice, information or help with your Bali experience, please get in touch. We will make reasonable efforts to point you to the right resources and help with placement-related concerns. Workplace matters should also be raised with your host company where appropriate.

We cannot control external providers, guarantee accommodation or transport availability, or resolve every workplace dispute — but we will always listen and help where we reasonably can.

Needs review: Decide how formal complaints are handled (who reviews them and how quickly you reply). Add the legal business name and registration details here once confirmed, and have the full page reviewed by a qualified Indonesian legal professional before publishing.

Our policies